Shipping policy

Thank you for visiting and shopping at Nail Market USA’s Online Store. Following are the terms and conditions that constitute our Shipping Policy. Be sure to review this information prior to placing your order as you are agreeing to the below terms by placing an order with Nail Market USA. If you have any questions on our shipping policy please contact us at 929 327 6636.

NAIL MARKET USA IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES AFTER THEY LEAVE ANY OF OUR FULFILLMENT CENTERS. WE RECOMMEND THAT YOU SIGN UP FOR SHIPMENT STATUS TEXT MESSAGE UPDATES FROM THE CARRIER. NAIL MARKET USA IS ONLY RESPONSIBLE FOR DELIVERY TO THE ADDRESS PROVIDED DURING CHECKOUT. FOR ANY ORDERS SHIPPED VIA A 3RD PARTY COMPANY AFTER THE POINT OF DELIVERY, NAIL MARKET USA WILL NOT BE RESPONSIBLE.

‍DOMESTIC SHIPPING POLICY:

Shipment Processing Time:
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‍All orders are processed within 2-3 business days (Holidays and unforeseen circumstances may extend processing times. Please contact our office via phone or email for current processing times). Orders shipped through UPS service are not shipped on Saturdays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

*Business days are defined as Monday – Saturday, 11AM – 7PM EST; excluding Holidays.

‍Shipping Times and Delivery Estimates:

‍Shipping charges for your order will be calculated and displayed at checkout. All orders are shipped via UPS and/or USPS. Your order will be shipped via best way with one of these two carriers. Delivery times are between 5 – 8 days depending on your location.Delivery delays may occasionally occur.

Shipment Confirmation & Order Tracking:

‍You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have selected SMS for updates; you will also receive tracking information via these methods.

‍Customs, Duties and Taxes:

‍Nail Market USA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

‍Nail Market USA is not liable for any products damaged or lost during shipping. If you received your order damaged please contact our office immediately at 929 327 6636 or nailmarketusa.info@gmail.com. Please save all packaging materials and damaged goods before filing a claim.

Lost and Stolen Packages:

‍Nail Market USA is not liable for any lost or stolen packages under any circumstances.

‍Shipping coverage:

‍Shipping is available to all US continental territories and Canada.

REFUND POLICY:

RETURN POLICY

‍All Nail Market USA sales are final. Nail Market USA does not issue any returns or exchanges on any of our products. Returns are only issued when shipped product does not match the product purchased by the customer or when the shipped product is damaged.

‍EXCHANGE POLICY

‍Nail Market USA does not issue any exchanges on any of our products.

CANCELLATION POLICY

‍Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

REPAIR POLICY - REQUIRES RMA (Return Merchandise Authorization)

You must let a Nail Market USA representative know of your intent to repair equipment. Call 929 327 6636 or email nailmarketusa.info@gmail.com. Note: If your Nail Market USA product is damaged due to accidental or natural causes it will not be covered under our one year limited warranty. Please email nailmarketusa.info@gmail.com for warranty issues. Products under warranty cannot be returned; t. If any situation arises where warranty work is required, the device is shipped back to the Distributors for inspection and repair. Shipping to and from Distributors is the customers responsibility. We don't replace or change the machine. Nail Market USA does not bear any responsibility for shipping and handling of the product during shipping to the distributor. The shipping back from the distributor back to the customer is also covered by the customer. 

Do not return any purchased products until you have spoken to a support representative as your return will not be processed and any items sent back to the company will be returned to the sender. You must obtain an RMA (Return Merchandise Authorization) number from a support representative along with a filling out a Merchandise Return Form from a support representative. 

When submitting a request please specify the reason of the refund, date of purchase/order number, your first/last name and address. Nail Market USA might require to provide photo and video materials of products during the process.

Packaging and Shipping Your Repair

It is the purchaser’s responsibility to package and ship your repair and prevent any damage to the products being returned for repair. Inside the box please include your receipt, the repair form, and most importantly make sure your RMA number is visible and clear on the outside of the packaging.

Nail Market USA is not responsible for any damaged or lost items due to shipping your repair. We highly recommend that you package your equipment properly to prevent damage (or have the shipping company do your packaging). Nail Market USA is not responsible for lost, stolen, or damaged packages.

Returns without an RMA (Return Merchandise Authorization)

Nail Market USA also holds the right to refuse the return of a used product. Used is any product that has been un-packaged and is not in its original state. Upon receiving your return Nail Market USA will inspect the products. After we have determined the condition of the product(s), the order may be subject to a 35% restocking fee. Original shipping charges will not be refunded as well. The cost of repairing a returned item will be deducted from your refund.

‍Fees

Nail Market USA charges fees for products returned in used condition for the amount it will cost us to repair or refurbish the product(s) being returned. This charge will be the exact amount it will cost Nail Market USA to repair or refurbish the item(s). All shipping charges will not be refunded. This includes the initial shipping cost and the cost of shipping your repaired item.